- 整體 1
- 食物 2
- 服務 1
- 氛圍 2
The whole experience and service was awful. First of all, I made the reservation for my husbands birthday, and I called to see if we were able to go earlier, and the person who took the call was so rude that just didn’t greet and just asked what I needed, I asked my questions he responded and hanged up right away. We decided to go at the time of the reservation. In the specifications I ASKED that the person who received us, said to my husband happy birthday, because I know this info is shared with servers and hosts, but the lady didn’t say anything. We went to the assigned table with one menu and we were two people, and after being seated at 9:10PM, a server asked if everything was ok at 9:30PM when nobody had taken the order. He said he was going to call someone, and after 10 min he came back asking if somebody came, and because we said no, he said he was going to take the order. He did, and we receive the food after 10PM… in the meantime of the waiting another guy who clearly was Hispanic as us, was walking around and then when he saw that the food was finally on the table, because I also know when they are aware the service is poor, they usually avoid any contact, he approached and asked if we were fine. We noticed that another couple arrived and they had water and service right away…. Nobody offered water during the waiting, and when we got the food, we had to wait more for the utensils…. We asked for boxes, and another 15 min to get them, so I asked for boxes to the guy who was walking around, and I talked to him in Spanish, but he responded in English pretending he didn’t understand, so then my husband had to speak up and finally he responded in Spanish, I know enough English but that felt out of place. Clearly the check arrived before we blinked. And this server just couldn’t stop looking at the screen to see how much tip we were going to give him. It’s upsetting that this happened in such an special date for me. I won’t recommend this place ever.