- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
I get that when there is a show at the adjacent theater that it can get busy. We arrived 2 hours prior to the start of the show. While the bar area was full, the other half of the restaurant was empty when we arrived. We looked into the bar area, and there were no seats, so we waited by the stairs for about 15 minutes before anyone seated us and provided menus. There was a line of about a dozen deep behind us, and they were also seated shortly after. 25 minutes after that we walked out without anyone taking even a drink order, yet a few of the small groups that were seated after us received drinks and one group was already eating an appetizer. The waitress never looked our way and would stand with her back toward us. Attempts to flag her over where futile. When we left, we learned why some of the responses to these negative reviews are so hostile. They think they can get away with it because there is nothing else like this in the area. This is the "bright spot" on what had to be a once thriving main street, but now partially vacant and run down. There is a shuttered church across the street, so what does that say? Revitalization begins with those leading the charge to make a positive impact and draw in steady commerce. This place may be good for locals, but for events, they need to set the expectation by keeping someone at the hostess station (or in the least, having a manager keep an eye on the waiting area) to communicate that there is a staffing issue and wait times are high. We would have understood and had more time to find a place outside the area. OpenTable even has a messaging feature that could've been used as we had a reservation. Sadly, we simply now have a reservation for giving them a try.