- 整體 2
- 食物 1
- 服務 1
- 氛圍 4
As a big fan of Chef Angelo Sosa and frequent guest at Tía Carmen, I was excited to try Kembara—but sadly, it was a major disappointment. Despite having a reservation, we waited nearly 20 minutes before anyone took our order. The drinks were weak, the appetizers were overly salty, and my friend’s pork belly noodles were undercooked and barely had any pork.
Worse, my entrée didn’t arrive until 30 minutes after his, and by then I had lost interest. When I declined the dish, the manager told me they serve “family style”—something we were never informed of. He made it sound like a favor not to charge me for food I never received.
Service was slow, disorganized, and indifferent. The final bill—$125 for two bad appetizers, two weak drinks, and one barely edible entrée—felt outrageous. I won’t be going back and can’t recommend Kembara to anyone.
Kembara已於2025年3月24日回覆Dear Michael,
We truly appreciate your support for Chef Angelo Sosa and your visits to Tía Carmen. We’re very sorry to hear that your experience at Kembara did not meet your expectations. Please accept our apologies for the several issues you outlined with the food and service. We understand your frustration and disappointment and very much appreciate your patience. We are grateful for your honest feedback as we are continually striving to craft enriching experiences for our guests through our inspired service and commitment to quality. We never want our guests to leave dissatisfied, so if you want to discuss this further, please do not hesitate to reach out to us directly.
Christopher Biguet
Restaurant General Manager