- 整體 2
- 食物 3
- 服務 2
- 氛圍 1
What a fiasco! We ordered our food, and I went to the loo before eating. The Ladies was out of order, with an instruction on the door to use the disabled toilet. I waited outside a locked door, with no sound from within, so spoke to the waitress. She didn't even know what I was talking about, but went to ask the manager and came back to say that the disabled loo was unlocked, and there must be someone in there (no sound of movement, running water, hand dryer for several minutes??). I went back and there was someone there and sounds clearly audible. A lady, whom I assumed to be the manager, came and spoke to me, telling me that the ladies' loo had been OK on Saturday evening, but not working on Sunday morning.....
I stood there for ages while a mum was more interested in keeping her children amused than getting on with the job. Finally, I got to do what I had been waiting for, and returned to our table, to find that my meal had been there for some time. There is a glass door between the area leading to the kitchen and the porch where the loos are and, during my prolonged wait, every member of the waiting staff had seen me standing there. No-one, it seems, had the wit to delay serving the food until I returned.
The roast beef and trimmings were beautifully cooked from good ingredients, and should have been delicious, but it was tepid by the time I got to eat it, and I had to bolt it down before it went completely cold. Just after I started eating, the waitress came with the usual "Is everything OK?", and I told her the food had gone cold, but she just smiled sympathetically. A different waitress asked the same question when we'd finished, and I repeated the comment, but I just got a commiseration. I would have thought that, since the problem was due to their inadequate facilities, I might have been offered a replacement meal by the first waitress or some reparation by the second. I hope the chef knows how little the waiting staff care whether his food is enjoyed!