- 整體 3
- 食物 4
- 服務 2
- 氛圍 4
While I normally enjoy Kinka, this time we showed up for our reservation at 9pm and were essentially told that we had to vacate our table as a larger reservation had shown up about 45 minutes later. Seemed a little... atypical for an izakaya experience, but I assume as a group of 4 we were not going to be given seating priority over a large group of 8+. I understand the business perspective, but we were just handed the late-night menu and were discussing our next round when we were told that it was last call and that we had to go. We weren't given an option of moving to a different table (we were already outside, on the side patio), or even counter seats. As we were entertaining a friend from out of town, it wasn't a great way for the night to go.
For the time that we were there, the food and drink were good. This is not a criticism of their food/atmosphere.
A bit of an unfortunate experience, but I hope this was the exception and not the rule.
KINKA IZAKAYA ORIGINAL已於2025年2月24日回覆Hi Jerry, thank you so much for sharing your feedback. We sincerely apologize for the way your evening ended - it’s certainly not the experience we want to provide to our guests. We understand how frustrating it must have been, especially with an out-of-town guest. We appreciate your understanding of the business perspective, and we will definitely forward your comments to the team to ensure this doesn’t happen again. We are happy to hear that you enjoyed the food and drinks during your time with us, and we truly hope to have the opportunity to make it up to you in the future.