- 整體 2
- 食物 2
- 服務 2
- 氛圍 2
Vegan soup came with a cheddar cheese tuile which has to be returned, my fellow diners had full prawns which had to be de-shelled (not stated on the menu) then had to ask for some lemon water to qash their handa in, serviettes not replaces unless asked, a waitress spilled a full drink of Aperol Spritz over the table which went over my mum, tried to clean it up with serviettes until I suggested getting a mop for the floor, my vegan gnocchi was extremely dry and dense, the steamed broccoli was nice but only a few stalks for £6 seemed steep. The others enjoyed their steak and fish, but presentation was very basic and the staff seemed very undertrained. Having worked for many years in the hospitality sector I could see a lot of ways things could be improved in this restaurant. We weren't offered any recompense for the spillage, which is something the manager would need to be trained in as customer service is very lacking. The waitress very apologetic and I know how these things happen, but it just added to quite a poor experience overall and for which we won't return. Shame really as I was excited about the vegan options. I do also believe we were given the pre-theatre menu containing 4 dishes on each course rather than the a la carte menu which we'd seen online which had 5 dishes per course.