- 整體 2
- 食物 2
- 服務 3
- 氛圍 2
Arrived on time for our 5pm reservation and we were promptly seated. Then there was a Longgg wait for drinks, then 45 min for first course to arrive. One dish seemed nothing like the holiday menu description. Different fish altogether. Whatever, it was tasty (but disappointing that it was switched without consultation or informing us. Once we got to order the main course-- from a limited, holiday options menu--, we were told they only had 2 kinds of steak (not the cuts we wanted from the limited offerings even). Limited menu made even more limited, somehow at just 5pm.
We waited again for about another half hour, and when the entrees arrived they were served with different side dishes than ordered. Apparently they ran out of some things and took the liberty to substitute for us. Additional steak topping had no sauce (Oscar style, sans bearnaise, dry, and unsatisfactory. ). Charged full price for everything, with barely any acknowledgement from management on the delays and forced substitutions. Other tables nearby were complaining about the same things, and were comped at least something.
Look, I understand it's a Holiday and likely understaffed? But to offer a limited menu and not be able to provide even what was on that, in a timely manner, is just poor business. Our server was fine but overwhelmed and likely embarrassed. I would have been. We compensated him well over 20%.
Overall not at all a good experience. Rather bad Christmas Dinner. I doubt we'll return.
