- 整體 3
- 食物 3
- 服務 2
- 氛圍 3
Wanted more than supposed to , to be seated.
Food didn’t come all in the same time , we were 5, three of us got their food, an the other two had to wait over 30 min, we couldn’t eat the dinner together as a family because of the poor service , had to call the waiter, the. We waited additional 15-20 min, because looks like they didn’t even order it from the first place . Even when the first part of food came in, the burger came in first, the the fries after 10-15 mins, not acceptable and defiantly this is poor service.
Spirit options are not in the minute, the waiter had to go and take picture for the whisky options and bring the picture so I can choose something . Drinks came in late even thought it was not that busy .
Had gift cards to use, it says the gift card can be used on 1/1/2025, and when we paid, it was that date, yet they couldn’t process it so I-paid cash.
Over all the service was not good at all, the as Vegas sushi was terrible, I eat Las Vegas rolls everywhere, this wa the worst, the fish didn’t taste good at all. The service , I believe her name Tee , very nice person. Very kind, didn’t want to leave such review, but for the prices , te service was very poor an I don’t recommend anyone to raise their money to have such service .
Kona Grill - Desert Ridge已於2025年1月2日回覆Hi Karlo,
We're sorry to hear about your experience at Kona Grill - Desert Ridge. We apologize for the delay and the mix-up with your orders, and we're disappointed to hear that our service didn't meet your expectations. We also regret that our Vegas sushi didn't impress you. Your feedback is valuable and we will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience.
Best,
The Management Team