- 整體 1
- 食物 5
- 服務 1
- 氛圍 4
The food was great. Everything else was dismal.
We were in and out, with drinks, appetizer, and entrees is less than 45 minutes.
In a one-third empty restaurant we were seated at a table where the distance between the outside seat and the next table was so close that servers had to turn sideways to pass through. Upon being bumped repeatedly, it seems to be part of the experience.
While having two servers/team sounds like a good idea for customer service, it isn't if they never communicate with each other. So two requests for water choice, three requests for drinks, and two requests for dinner choice before drinks arrive. (The drinks were good).
Having ordered an appetizer and two entrees for the two of us, both the (hot) appetizer and both entrees arrived simultaneously (and within a minute of the drinks). When we suggested holding the entree so we could enjoy the appetizer, both servers were perplexed. Noting that the dishes would not fit on the table, they suggested moving another table over. We suggested that really didn't solve the problem of cold food and three dishes for the two of us. Nevertheless they decided moving tables was the solution, and did so.
Despite delivering more dishes than could fit on our table, no one came over to see why tables were moving and what the problem was. Nor did the servers offer to hold the entrees, remove the appetizer, or in any way address the 3 dishes/2 people problem.
If there was a wait or line, we might understand the rush. But there were empty tables,
We were in and out in less than 45 minutes for what should have been/could have been an elegant dinner with great food. No one addressed the error in bringing all the food at once, or what to do with rapidly cooling food amidst moving tables.
The food was impressive, would like to have enjoyed it at a reasonable pace.
The problem and our concerns were ignored.
When we spoke to the person handling arrivals and reservations, the response was "aww".