- 整體 3
- 食物 4
- 服務 2
- 氛圍 3
For a restaurant to be excellent it not only needs great food, but also great service and ambience. In Lawry’s case, delivery was woefully short of expectation. Whilst the food was good (nearly great), the service was lamentable, so much so that the general manager and I struck up a relationship.
Within the first minute of sitting down, a waitress had arrived with pen and paper and asked “what’s your order”. No moment of welcome, explanation as to how the ordering works (you are essentially asked for how many cms of steak do you want cut from the bone) or introduction. This was more like visiting a fast food outlet not a premium restaurant.
Later when I asked the size of a glass of wine, another waiter told me it was 100ml. When I suggested that it was unlikely, he doubled down and told me he was sure. Eventually I asked him to check with the GM – the answer is 190ml. I also had asked about the different between two Malbecs, his response was to tell me to try a Cab Sauvignon instead. Fortunately, the GM rescued the situation and offered a small sample of both – which was an excellent outcome as there was a significant taste difference between them.
My dining companion, a local Singaporean, had not been here for many years, and tells me that he won’t be returning for a while. I feel slightly sorry for the Imran, the GM, as he know what makes a good restaurant but his staff turnover is high and currently are not able to provide the level of service that is needed, given the high price this establishment charges.
Disappointing. Not a great experience.