- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
They ruined our New Years Eve. First they denied the reservation and tried to turn us away. I had to show the confirmation email from Open Table. We were reluctantly given a tiny table on the sidewalk in the freezing cold outside. Took 20 minutes just to have a waiter come over. After ordering a bottle of water, Champaigne and a bottle of wine and a cheese platter to start had received nothing another 20 minutes later. All we got then was a speech on specials. The cheese was horrible and the Champaigne not so great. The strawberries that were promised were not served at all instead of being appropriately cut and in a tall Champaigne glass. Instead the glasses were bowl shaped and the strawberries delivered later separately cut in half like a lump.
At this time we booked dinner at another restaurant and they coujd not get us the check for another 20 minutes as their system was down. Then they gave me a check from another table with several food items that was clearly not ours. During the one hour and 15 minute waste of time at this place there was now a long line of people who had also booked a table online and all of them were rudely turned away by the 5 foot zero make manager who said ‘sorry system, over booked, not working, nothing I can do’ and with a shrug of his shoulder and arms in the air he ushered everyone away. I noticed they were using their own booking system not the open table computer, monitor and software.
They are giving preference to their own clients that they themselves generate and any that come from Open Table are either turned away like tonight or given the worst table and the worst service. This restaurant should be removed from Open Table permanently and irrevocably as they do not honor confirmed reservations and treat customers who book through Open Table like second class citizens. It is appalling that they are getting away with this kind of behavior. I would not go back there if they actually paid me to dine there. The worst restaurant.