- 整體 1
- 食物 3
- 服務 1
- 氛圍 2
We were a group of 8 adults dining on New Year's Eve; the $200.00 USD pp menu being 'set' with a few options for each course. The menu was in both Spanish & English, however, one entree item was listed in Spanish, but not offered as an option on the English side.
Cons:
- other than water, which was promptly re-filled, we waited almost 90 minutes for our pre-dinner cocktail order
- no apparent waiter assigned to our table for almost an hour
- appetizer course started to be served BEFORE our pre-dinner drinks had arrived
- the second course preceeded the first course the moment our pre-dinner drinks were served
- 2 dinner entrees were incorrect - rather than the beef which was ordered, pork was served (not an option not on the English side of the menu)
- at no time was anyone on the management team circulating to see how patrons were faring; when approached, the manager was apathetic and defensive, blaming staff or staffing issues for the poor service (she was working on her computer when she was approached while the lone bartender was attempting to cover an entire restaurant)
- a gentleman who appeared to be 'in charge' remained at the open kitchen chatting with the chefs, not ensuring patrons where being cared for and at one point, leaned over the serving area to have his cigar lit!
- @ $200.00 USD pp, a modicum level of service and dinner quality is expected regardless of whether or not it's NYE.
Pros:
- delightful experience entering the restaurant (neon lit performers on stilts & fire eater)
- lovely venue and general ambiance
- food was generally good when it came; dessert options were not good
The entire experience was disappointing. As a group, we are widely traveled, living in various parts of the world and one of our party has worked in restaurants in more than one country. None of us have EVER had such terrible service and an apathetic attitude from the management. There are better meals to be had, with better service and no drama in Nosara.