Leaf at The Castle Hotel

Leaf at The Castle Hotel 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. C

   Claire

   Yorkshire1則評論

   2.0

   在4天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 2
   4. 氛圍 4

   I wouldn't book here to eat again. We arrived and there seemed to be no staff in the restaurant. One member of staff appeared to be covering all the way through from the reception desk to the our table. We asked them for some drinks which took about 20 to arrive and then again had to prompt for food orders to be taken. There still seemed to be no restaurant staff around. Our food eventually arrived about an hour and a half after we arrived (it was just a cooked breakfast!) without several of the elements. IE 2 of us with the vegetarian breakfast were offered a choice of white or brown toast when we ordered and then none arrived. The food was all fine at this point, a standard breakfast but the service and wait was really disappointing. We had family over from America too.
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you for your feedback. We're sorry to hear about your experience and the delays in service. This is not the standard we strive for, and we’ll be reviewing our processes to improve. We truly appreciate your visit and would love the chance to make it up to you. Please reach out to us directly if you'd consider giving us another try.
   

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2. S

   Shaun

   Hampshire2則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   could not fault the food, hot food served on very hot plates, was a good size 3 course meal. staff were great and helpful and all went down well with a good wine
   

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3. T

   Tracy

   Buckinghamshire21則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 2

   Staff were lovely. Food was good. Desert never came. Left slightly disappointed but enjoyed what we ate and drank.
   

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4. A

   Amandeep

   London2則評論

   5.0

   在2025年3月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I treated my sister for her 50th birthday. It was such a lovely experience for her. We were served by wonderful staff who were accommodating and friendly.
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you for your great review! We are so glad your sister loved her afternoon tea and had a wonderful birthday! We hope to see you again soon.
   

   請問這對你有幫助嗎？

5. H

   Holly

   London2則評論

   3.0

   在2025年3月8日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 2

   Friendly service. Easy booking. Nice bathrooms. Good cakes. Good that there is a vegan menu. Pretty expensive for how much you get but this is normal for fancy tea. London would be more expensive still. Disappointing plastic plants everywhere and low level airport style music. A classical playlist would be more appropriate I would say. Overall perfectly pleasant but not memorable.
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you for your feedback! We’re so glad you enjoyed our friendly service, vegan menu, and cakes. We appreciate your thoughts on pricing and ambiance—we’ll certainly take them into consideration as we strive to improve the experience for our guests. We hope to welcome you back again in the future!
   

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6. OT

   OpenTable食客

   Isle of Wight2則評論

   3.0

   在2025年3月7日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   Good service and comfortable restaurant. Food was good although not as expected. Venison pie had mash potato topping as opposed to pastry Strange setup with the bar though. Wine pairing suggested with starter & main course (red) were both served at the same time. In addition to this, they seemed totally incapable of serving chilled white wine. First glass was returned as not cold & was offered a glass of ice to cool it. Chose a different wine which was sadly just the same. Really can't see why this was such an issue. Waiting staff were very helpful and attempted to rectify but sadly let down by bar service
   

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7. C

   Caroline

   London2則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Amazing fresh food with friendly, attentive service in a lovely setting. The noise levels were really low as well. Definitely would recommend.
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you so much for your glowing review! We hope to see you back soon.
   

   請問這對你有幫助嗎？

8. J

   Jenny

   Berkshire1則評論

   5.0

   在2025年3月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent service and experience. Would definitely return to The Castle Windsor.
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you for your kind review. We hope to see you back soon!
   

   請問這對你有幫助嗎？

9. S

   Susan

   Worcestershire2則評論

   5.0

   在2025年3月2日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fabulous hotel, beautiful room and dinner & breakfast were outstanding
   

   Leaf at The Castle Hotel已在3天前回覆

   Thank you for your wonderful review! We’re delighted to hear that you loved the hotel, your room, and enjoyed both dinner and breakfast. We truly appreciate your kind words and hope to welcome you back again soon!
   

   請問這對你有幫助嗎？

10. M

    Matthew

    Berkshire1則評論

    5.0

    在2025年2月15日用過餐

    1. 整體 5
    2. 食物 4
    3. 服務 5
    4. 氛圍 4

    Lovely little lounge just inside the hotel to sit and enjoy afternoon tea. The only issue we found was no veggie option. Meat or vegan but nothing in between. The lighting is quite bright in one corner.
    

    Leaf at The Castle Hotel已於2025年2月26日​回覆

    Thank you for your kind words! We're glad you enjoyed our lounge. We appreciate your feedback on vegetarian options and lighting and will keep it in mind. Hope to welcome you back soon!
    

    請問這對你有幫助嗎？