- 整體 1
- 食物 2
- 服務 1
- 氛圍 4
We were a group of six here to celebrate my wife’s birthday, start was great, host sat us, acknowledged her birthday, but that was the highlight. Ordered cocktails 15 minutes in, refills later in the meal requested, didn’t come until we asked again, ordered 4 Apps to share, ordered 2 Steak Frites, 2 Salmon, 2 pasta dishes. Service was inattentive restaurant was not full. One salmon was perfect, one was raw on one end, one pasta was very good the other was just ok, the Steak Frites(most expensive item on the menu) was not Steak Frites, it was a 3/8” ribeye steak covered in a meh chimichurri , with chunks of potatoes not frites.
The server was so disconnected I had to get up and find the F&B director. He committed to comping the two steaks(we didn’t finish eating them) and the salmon that was raw.
The bill came and it still included one steak frites, I pointed out to the server, he argued with me, I just paid and let it go.
We left after finishing the drinks, no birthday dessert, yet the table next to us got a cake for a birthday dinner, we got nothing.
Overall it’s a cool venue, but the service was just awful, the meal was so inconsistent and the chance to fix it was blown.
My wife had to watch someone else get a birthday dessert with candles after a sub par experience.
We will not return.
Lemon Grove已在1天前回覆Dear Tim,
We deeply regret for not meeting expectations and understand how disappointing this must have been, especially as you were celebrating such an important occasion for your wife. We sincerely apologize for the inattentiveness of the staff, the inconsistencies in the dishes, and the overall lack of attention to detail. We will share your comments appropriately as we are continuously committed to improvements to our overall guest experience.
We are also sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your concern appropriately, and we appreciate your patience.
Mark Poffenbarger
General Manager