- 整體 3
- 食物 4
- 服務 1
- 氛圍 3
This was really disappointing. I booked Loulas for my mom’s birthday dinner, as she loves Greek. I had been in the beginning of January and had a fun time smashing plates with my friends. When I shared the idea with my mom, she was very excited. Our reservation was for 5:00, and we were sat at the one round table that was in the center of the restaurant…which, at the time, was relatively empty because they had just opened for the night. My mom was hoping for a spot that was away from the door/entrance, because this was such an awkward table. So when I politely asked the host staff/manager, they said that they’d “look into it and see what they could do”. Meanwhile the server came along asking for our orders and nobody followed up regarding the table. The manager essentially ghosted the question. So I got up and asked for a follow-up. His response was “I didn’t want to come to the table and say it in front of your mumma, but there’s nothing we can do”. Then, the server shared that “plates can’t happen until 10 PM for the later reservations because it’s a disturbance to the other guests”. That was never told to me upon booking. I has specifically requested in the booking notes that my mom was hoping to smash plates. If this was a “no go”, I would have expected a follow up on my reservation note as I booked two weeks in advance!! No one said anything to me and it’s not specified on the booking app or their website. The server said “she would see if we could smash a couple in a different area” and, again, I received no follow up. I then addressed the manager again myself, to which he said “they can’t do it” in a very nonchalant manner. I shared that this whole experience has been disappointing, we got pushback for such minor requests and how I had to follow up every time because the staff was continuously ghosting us (we were a very polite table), and he said “we will make sure things are cushy on the way out”…which they didn’t. Very poor management and service.