- 整體 1
- 食物 4
- 服務 1
- 氛圍 2
Lulu Bar used to be one of my favourite spots in Calgary. I've been a loyal customer since they opened, always enjoying the great service, even when I occasionally sent something back. Unfortunately, my last visit left me deeply disappointed and upset.
I recently brought some friends from out of town, hoping to share one of my go-to spots with them. Sadly, things didn’t go as planned. We ordered drinks that didn’t taste great, and one caused my friend heartburn. When we politely sent them back, the male manager approached us and began questioning why the drinks were returned. After explaining, he continued pressing my friend about why she was having heartburn. When she said she wanted a margarita as a replacement, his response—“Tequila, do you think that’s too strong?”—felt unnecessary and condescending. The tone and manner in which he spoke made us feel extremely uncomfortable.
What made this experience worse was that it felt like the manager’s behavior was racially motivated. As my friend is a person of color, his attitude and the way he spoke to her felt different from how staff had treated me on previous visits. This type of interaction is not acceptable anywhere, especially in a professional dining environment.
It’s incredibly disheartening because I used to love this place, but after this experience, I can’t see myself returning. Respect, professionalism, and inclusivity are essential in hospitality, and this experience failed on all fronts. I truly hope management takes this feedback seriously and works to ensure all guests feel welcome, respected, and valued.