- 整體 3
- 食物 3
- 服務 3
- 氛圍 2
Lusmans is renowned for its ethical stance, locally oroduced food, ethically sourced fish and meat etc...
I would have hoped to see this reflected in service, management and general ambience as well general quality of food.
Our visir to Berkhampstead Lussmans on a Sunday evening was most disappointing. Some dishes were below average, eg the chicken schnitzel was over salted, and lacked any decernable vegetables! Other dishes were good such as Sunday roast and fish cakes.
What really left a nasty taste was that a request for extra gravy for the roast was charged as an additional order. The waitress apologised but said it was company policy.! Really?!! A bill of just over £200 and you are required to pay an additional £2.00 for a very small portion of gravy. This just feels mean and frankly, you are shooting yourself in the foot. Any allowances we might have made for a couple of very average dishes in our party of 4 plus the indifferent service went out of the window at that point.
12.5% service charge included on the bill was paid but somewhat grudgingly for the whole experience!