- 整體 1
- 食物 5
- 服務 1
- 氛圍 1
Title: Rude and Unnecessary Behavior Ruined Our Evening
We have been loyal patrons of Mammas & Pappas in Randwick for over 10 years, celebrating countless milestones with friends and family at what used to be one of our favorite restaurants. Sadly, after our experience last evening, we won’t be returning — and we certainly won’t be recommending it to anyone else.
We made a reservation for two via OpenTable early in the day, specifying (as we have done many times before) that we preferred to be seated in the front section of the restaurant. Upon arriving on time, we were promptly escorted to a table at the back, despite our request. When we politely reminded the staff member of our preference, we were told, rather curtly, that our booking only confirmed an hour ago.
We even offered to come back later if that would help accommodate our request, but the staff member was unwilling to make any effort to resolve the situation. Frustrated, we chose to leave. As we were exiting, I made a comment, suggesting that next time we’d give more notice in hopes of better accommodating our seating preference. Instead of a professional response, the staff member rudely told us not to bother coming back.
While the food and service had always been excellent in the past, this level of unprofessionalism and disrespect is unacceptable. It’s truly disappointing to see how a place we once loved has changed so drastically in its attitude toward customer service.
If you’re looking for good food but also expect to be treated with basic courtesy, you might want to consider other dining options.