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Mary’s has always been my favorite bar in Dublin, and I’ve been a loyal customer for years. However, my recent experience was unacceptable and left me questioning whether I’ll return.
I had a reservation for 7:15 PM and arrived with friends, only to find a queue downstairs. I approached the bartender to confirm if it was okay to take the table reserved under my name. He was pulling a pint at the time (he assumed I had skipped the queue) but his response was completely inappropriate—he shouted at me, saying he was “clearly in the middle of something.”
I understand Christmas is a busy and stressful time, but that’s no excuse for speaking to paying customers so disrespectfully. My friends and I refused to order anything from the downstairs bar as a result.
I work in a high-pressure environment every day, so I understand the importance of staying professional. Speaking to people that way in my workplace wouldn’t be tolerated. While I know your job is stressful over Christmas, before belittling your customers, remember we’re the reason you’re here. A little respect goes a long way.
Mary's Bar & Hardware已於2025年1月15日回覆Hi Grace,
We're very sorry to hear that this was the experience you had with us. We do understand that this is not the way this situation should have been handled and apologise for it occurring. We do hope you will come back so we can show why Mary's has been one of your favourite bars in Dublin once again.
