- 整體 2
- 食物 2
- 服務 4
- 氛圍 2
Food was absolutely subpar. It looked fantastic, but as soon as you eat you realise the chicken is on the bone (on a roast?), the roasties were rock solid, the peas were so dried out I’m convinced they were air fried, and the ‘carrots’ ??? non existent. The Yorkshire pudding was the best thing about it.
The raspberry and apple crumble was again, seemingly okay, but until you take a bite you realise it’s 99.9% mushed up raspberry, and a few oats sprinkled on top. It was a huge portion, with perhaps less than 10ml of custard for the whole thing. Not sure I saw an apple in the whole thing.
The pub itself is really nice, I just find it odd that some of the menus didn’t have prices on?
The staff were seemingly nice, until I overheard the manager(?) and youngest new member of staff talking - they were openly talking about lying to customers, and even shouted “I’m so great at lying” after getting off the phone with somebody. They were shouting at each other from the bar to the kitchen door, which made it incredibly annoying to sit there to have to listen to.
We were seated in a very peaceful area, until the end of our meal (the entire pub was near empty) - a loud family with an unwell child was seated near us. The family openly talking about drugs and illegal money, while the child ran around knocking into my chair, all while complaining he felt sick.
I haven’t been here in years, and I heard that it had changed and was absolutely fantastic. Unfortunately my perception of this has already been ruined and I don’t think I will be returning.
Masons Arms已於2024年10月17日回覆Hi, thank you for your feedback, we are sad to hear that you didnt enjoy your experience here with us. We were not made aware of any problems with your meals or that you were unhappy with any other families seated in the restaurant, if this had been brought to our attention then we could have made your experience a more enjoyable one but if you would like us to discuss your experience further, please do not hesitate to contact ourselves. Kind regards The Masons Arms