matchbox Rockville

matchbox Rockville 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Marisa VIP

   Washington DC4則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 4

   I requested a booth and a birthday candle for my nephew in my reservation and then again over the phone the same day and neither were done until they tried to seat us at a table and serve a dessert without a candle when I had to ask again.
   

   matchbox Rockville已在1天前回覆

   We're sorry to hear about the oversight regarding your booth request and birthday candle. We strive to make every special occasion memorable and we regret that we missed the mark this time. Your feedback is valuable and will be used to improve our service. Thank you for bringing this to our attention.
   

   請問這對你有幫助嗎？

2. CC

   CCMAX9

   Baltimore16則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 2

   excellent customer service and quality fresh food. We were not notified by the receptionist about ongoing construction work near the seating area. Quite loud cutting and metal hammering all throughout our meal. No manager approached any patrons to apologize for the inconvenience, or when it's expected to be finalized. No effort to offer seats in a less noisy area.
   

   matchbox Rockville已在4天前回覆

   We're glad to hear you enjoyed our customer service and fresh food. We apologize for the inconvenience caused by the construction noise during your visit. We'll ensure better communication about such issues in the future. Your feedback is valuable and helps us improve. Thank you.
   

   請問這對你有幫助嗎？

3. OT

   OpenTable食客

   Washington DC2則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   Our waiter, the U booth by the bar/bathrooms, while a nice person, rarely came by our table. After our last guests joined us, he took over 20min to come back to ask about apps or bread. Then another 20min before asking about entrees. He forgot waters and coffee orders. And then never came back to offer the check, we had to go find him and then hand deliver the check back to him.
   

   matchbox Rockville已在5天前回覆

   We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take note of your comments about the service. We strive to provide a seamless dining experience for all our guests and we regret that we fell short this time. Thank you for bringing this to our attention.
   

   請問這對你有幫助嗎？

4. NQ

   NicholeQ

   Baltimore11則評論

   3.0

   在2025年3月16日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 4
   4. 氛圍 2

   Matchbox Rockville Arrived 11:58am for 12:00pm reservation. Walked into the establishment and was greeted by the hostess and a wafting smokiness?! The hostess asked to give her a minute and she would seat us. We were seated at the bar side in the first booth upon entering that side of the restaurant. Once seated - the waiter came to the table greeted us and asked if we’d like anything to drink and do we know what we’d like to order or do we need a few moments to view the menu. I said I wanted the Mexican Street Corn. He stated that the he had to check if that’s possible since the grill is not working & that’s the reason for all the smoke inside. The exhaust fan was fixed last week & is broken again. He gave us waters and peach nectar and pineapple nectar. He checked with the kitchen and informed us that No Food that is prepared “Grill Side” can be ordered?! Not even the BBQ Ribs, Grilled Chicken and so forth! Hubby ordered the Shrimp and Grits - I ordered the Fish and Chips. Everything came out fast and the server and bartender were prompt on water refills. As we began the meal I noticed that the fried fish (cod) was only battered and fried … Absolutely No Seasoning!! I asked hubby to taste it, just to make sure it wasn’t my palate. The Shrimp and Grits rated around a 3.1 out of 5. Our server came over to check on us and I told him that the fish had no seasoning on it or in the batter. He took it back and notified the chef. I ordered the crab cake with mashed potatoes and asparagus. The presentation was lovely, but the dish rates around a 2.5 out of 5. Reason = No seasoning within the crab cake. Asparagus were good and potatoes were okay. The bartender came over to address if this dish was better than the fish. I said it’s okay but could be better. He said he’ll get the manager. 1:15pm - Manager Nicholas came to the table to discuss the second meal (Comped the 2 dinners) and gave $30 to use on next return. He stated that since he’s from Baltimore he knows what
   

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   matchbox Rockville已於2025年3月17日​回覆

   We appreciate your detailed feedback regarding your recent visit. We're sorry to hear that your experience didn't meet your expectations, particularly in terms of the food seasoning and the grill issue. We're glad to hear that our staff was prompt and attentive, and we'll certainly pass your comments along to our team. We're always striving to improve and your feedback is invaluable in that process. Thank you for giving us the opportunity to serve you.
   

   請問這對你有幫助嗎？

5. G

   Gabby VIP

   Washington DC2則評論

   5.0

   在2025年3月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I got the Bianca pizza and it was so good and refreshing. Definitely also recommend the fried Mac and cheese as an appetizer
   

   matchbox Rockville已於2025年3月15日​回覆

   We're delighted to hear you enjoyed the Bianca pizza and our fried Mac and cheese! Your recommendation means a lot to us. We look forward to serving you again soon.
   

   請問這對你有幫助嗎？

6. AD

   AnneD

   Washington DC8則評論

   5.0

   在2025年3月12日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   We had a lovely lunch and Mario was a delightful server.
   

   matchbox Rockville已於2025年3月15日​回覆

   We're thrilled to hear you enjoyed your lunch and found our server, Mario, to be delightful. Your positive feedback is greatly appreciated. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

7. A

   April VIP

   Washington DC118則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Enjoyed a birthday pizza today, delicious. And the salad and French Martini were pretty awesome too!
   

   matchbox Rockville已於2025年3月8日​回覆

   We're thrilled to hear you enjoyed your birthday pizza and other offerings! It's always great to know our customers are having positive experiences. Thank you for the fantastic review and we look forward to serving you again soon.
   

   請問這對你有幫助嗎？

8. P

   Pamela

   Minneapolis35則評論

   5.0

   在2025年3月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our first visit, great food and great service. Complimentary appetizer was great, we will definitely return often.
   

   matchbox Rockville已於2025年3月6日​回覆

   We're thrilled to hear that you enjoyed your first visit with us! It's wonderful that both our food and service met your expectations. We look forward to welcoming you back soon. Thank you for your positive feedback!
   

   請問這對你有幫助嗎？

9. H

   Harley

   Washington DC15則評論

   4.0

   在2025年2月28日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   The fish & chips was excellent. My wife said she's had better pizza. A couple things I really liked: the tables were not too close together and the noise level allowed for normal conversation.
   

   matchbox Rockville已於2025年3月2日​回覆

   We're glad to hear you enjoyed our fish & chips and appreciated the ambiance of our establishment. We're sorry to hear that the pizza didn't quite meet your wife's expectations. We value your feedback and will continue to strive for excellence in all our dishes. Thank you for your review!
   

   請問這對你有幫助嗎？

10. M

    Michael VIP

    Washington DC268則評論

    5.0

    在2025年2月22日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 4

    We took our grandson to dinner. My wife had the arugula pear salad with grilled shrimp while my grandson and I had individual pizzas. The food was excellent. Although the restaurant was packed, Rose gave us great service. We will return.
    

    matchbox Rockville已於2025年2月24日​回覆

    We're thrilled to hear that you and your family enjoyed your dining experience with us! It's wonderful to know that our food and service met your expectations. We look forward to welcoming you back in the future. Thank you for your positive feedback!
    

    請問這對你有幫助嗎？