- 整體 1
- 食物 1
- 服務 1
- 氛圍 2
I had high hopes for our visit to Mayfield Garden Café, but it turned out to be a frustrating experience from start to finish. Prior to our visit, I sent an email inquiring whether their menu was halal-suitable and received no response. This lack of communication felt highly unprofessional and set the tone for our experience.
We booked a week in advance, yet when we arrived, the server informed us that they were extremely busy, so we had to order our food at the counter instead of being served at the table. This was disappointing and inconvenient, especially given our prior reservation.
The café was clearly understaffed and unprepared for the long weekend rush. When the waitress finally attended to our table, she failed to inform us of the specials of the day and did not write down our orders correctly. As a result, the food took an unreasonably long time to arrive.
I made it very clear both in our booking request and in person to the waitress that we eat halal and did not want any meat in our dishes, except for seafood. Despite this, the salad we ordered—which was supposed to be meat-free according to the menu—arrived with raw chicken on top. Additionally, the chicken pesto pasta we ordered without chicken came without pesto as well, leaving us with just plain pasta. The staff did not apologize for these mistakes and only replaced the salad.
To make matters worse, the staff were too busy to address our concerns properly, and our original waitress did not check on us even once, despite promising to do so.
Overall, our experience at Mayfield Garden Café was extremely disappointing. The lack of preparation, poor service, and mishandling of our dietary requirements were unacceptable. I hope the management takes serious steps to address these issues, but I doubt we'll be returning anytime soon.