- 整體 3
- 食物 4
- 服務 3
- 氛圍 2
The food itself was quality and didn't take too long to arrive. The restaurant is part of a bowling alley so there is some noise and it is dimly lit, which was not a problem for me. However, I was charged an optional 12.5% service charge just for me as a single diner, this added on about £4 to the bill, which was automatically entered in the card reader for my contactless payment. I was given a bill to check but just quickly checked the food items, I felt slightly pressured into paying. I feel that parties under 4 should not be presented a service charge, but to enter it into the card reader without asking me when it is suppose to be optional was naughty. For this I wouldn't recommend eating here and to go elsewhere.
MEATliquor Queensway已於2024年7月16日回覆Hello there,
I hope you are doing well.
Great to hear you liked the food - quality is a top priority for us! As you mentioned, the 12,5% of service charge is an option and it states on the bill 'If the service hasn't been up to scratch please don't hesitate to ask for to be removed'. We don't see why we should charge for the service on only parties over 4 people if everyone gets the same - great - service. I'm sorry if you felt pressured, surely it was not our intention.
Please, check the bill before pay and do not hesitate to take the service charge off elsewhere too :)
Kind regards,
Artur Nalesnik
Manager
MEATliquor - Queensway