Mexican Sugar Montrose - Regent Square

Mexican Sugar Montrose - Regent Square 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   Houston1則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   We decided to celebrate my daughter’s birthday early. We were in the area and had recently stumbled upon this restaurant. Looked on open table to see if there was availability and was able to make reservations to be seated in 20 mins. Got there! We were seated promptly! We waited a long time before anyone ever came to our table. Server apologized for being busy and not seeing us. We ordered drinks and queso! Those were both excellent!! My youngest daughter ordered from kids menu and we were charged for her drink that came with her meal. Oldest daughter ordered shrimp tacos and the shrimp were burnt and she didn’t really tell me until she had already eaten one taco so so I felt by then what do you do. Felt like food was just ok. It was not very warm. Server was sweet! Told us about the restaurant and the history. Would likely be back for happy hour at bar but not to dine.
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Thank you for choosing to celebrate your daughter's birthday with us and for taking the time to share your experience. We're glad you enjoyed the drinks, queso, and the warm hospitality of your server. That said, we truly regret the delays in service and that the food did not meet expectations. We strive to provide high-quality dishes at the right temperature, and we apologize for any inconsistencies during your visit. Additionally, we appreciate you bringing the kids' meal charge to our attention—we will review our procedures to ensure accuracy. We'd love the opportunity to welcome you back for a better dining experience and hope you'll give us another chance. Please contact me directly to make this right at Jared.escalante@mexicansugarcocina(.com)
   

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2. E

   Ebony

   Houston1則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   Vibrant atmosphere, delectable cuisine, and attentive service.
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Hi Ebony, Thank you for your kind words and for giving us a perfect rating! We're thrilled you enjoyed the vibrant atmosphere and delectable cuisine at Mexican Sugar. It's always our goal to provide attentive service, and we're glad to know we hit the mark for you. We look forward to welcoming you back soon!
   

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3. J

   Jeffrey VIP

   Houston71則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   They took way too long to seat our party even though we had reservations. They seem short on help, or else the staff has not been well trained for service. The food was not that tasty, and my order was not correct. There are many other better TexMex restaurants in Houston that have better food and service. If they do not correct this, they will not last long here in my view.
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Thank you for sharing your experience with us. We sincerely apologize that your visit did not meet expectations. We understand how frustrating it can be to wait for a table, especially with a reservation, and we regret any inconvenience this may have caused. We strive to provide excellent service, and your feedback is invaluable in helping us improve. We will address your concerns regarding wait times, service training, and food quality to ensure our guests receive the best possible experience. Your experience is not the standard we aim for, and we truly appreciate you allowing us to improve. We’d love the chance to make things right. Please feel free to reach out to us directly so we can better understand how we can improve, and hopefully, we will welcome you back for a better experience.
   

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4. OT

   OpenTable食客 VIP

   Houston6則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 2
   3. 服務 4
   4. 氛圍 5

   Restaurant is cute, good drinks. Food is ok my dish was cold
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Thanks for the review! We're glad to hear that you enjoyed our decor and drinks. We're sorry to hear that the food didn't meet your expectations. We always aim for freshness, and we'll certainly look into this. We appreciate your feedback and hope to see you again soon.
   

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5. OT

   OpenTable食客

   Los Angeles3則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Marquis was a phenomenal server! From the time we entered the restaurant, he was engaged, well versed with the food and drink options, and attentive to our needs. Marquis acknowledged our birthday celebration and initiated the dessert and song! We all enjoyed his enthusiasm, hospitality, and overall service!
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Hello! We're thrilled to hear that you had such a wonderful experience. Our team's efforts to engage and cater to our guests' needs were appreciated. We're glad you felt our efforts were sincere and helpful in celebrating your special occasion. We strive to make every occasion memorable and are pleased to hear that you all enjoyed the birthday dessert and song. Thank you for your kind words, and we look forward to serving you again soon!
   

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6. O

   Omar

   Houston6則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Every good food and not even costly at all. Also great drinks
   

   Mexican Sugar Montrose - Regent Square已在2天前回覆

   Thanks for the feedback, Omar! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar. It's wonderful to know that our food and drinks met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back soon.
   

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7. M

   Mitch VIP

   Houston2則評論

   2.0

   在4天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 4

   Service was virtually nonexistent. Food was great, margs were meh
   

   Mexican Sugar Montrose - Regent Square已在4天前回覆

   Thank you for your feedback. We're glad you enjoyed the food, but we're truly sorry to hear that the service didn't meet your expectations. That’s not the experience we aim to provide, and we’d love the chance to make it right. If you’re open to it, please reach out to us so we can learn more and ensure your next visit is exceptional at Jared.escalante@mexicansugarcocina(.com). We also appreciate your thoughts on the margaritas and will share your input with our bar team. Hope to see you again soon!
   

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8. o

   oscar

   Houston1則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   First time here and it did not disappoint. The service was great and so was the food. I got the pork chop and it was the best, it had a bit of a spicy flavor that was good. For drinks I got a lemonade which was also good, you go to other places to eat and ask for a lemonade and they give your fountain lemonade but the one from here wasn’t , it was actually made there and it was really good
   

   Mexican Sugar Montrose - Regent Square已在6天前回覆

   Thank you for taking your time to write this review Oscar, we are happy to know you enjoyed our pork chop and our freshly made lemonade! Make sure to visit us for brunch on the weekends!
   

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9. JW

   JWSpoon

   Houston5則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Marquis and his trainee were very good. He helped us decide on the quesadillas. Food was fresh and delicious. Margaritas were great. We will be back for entrees.
   

   Mexican Sugar Montrose - Regent Square已在4天前回覆

   Thanks for the review, JW! We're thrilled to hear that you enjoyed your experience at Mexican Sugar. It's fantastic to know that our delicious quesadillas hit the spot and that you found our margaritas to your liking. We're always here to help you decide on your entrees and we're delighted to know that Marquis and his trainee took such great care of you! We look forward to welcoming you back soon.
   

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10. R

    Rhett VIP

    Houston48則評論

    5.0

    在2025年3月18日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    This is one of my go to restaurants. I enjoy it often.
    

    Mexican Sugar Montrose - Regent Square已在4天前回覆

    Hello Rhett, Thank you for your positive review of Mexican Sugar! We're thrilled to hear that we're one of your go-to spots. We're glad to know that our food, service, and value met your expectations. We look forward to serving you again soon! Cheers, The Mexican Sugar Management Team
    

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