- 整體 2
- 食物 1
- 服務 2
- 氛圍 3
I really wanted to love this place. We’re new to Charlotte and have been exploring different restaurants in the area. While the hotel and restaurant are beautifully decorated, unfortunately, the experience fell short in several ways.
The seafood board was a major disappointment. The ceviche didn’t taste fresh, the lobster was limp, and the “grilled” shrimp on the skewer arrived cold. When we ordered, the waitress assured us it would be served hot.
The manager was attentive and helpful when we needed assistance, but that didn’t make up for the other issues.
We decided to share the paella entree with scallops, which came with a $23 upcharge for just two scallops. The portion was small and arrived at room temperature. It seemed like the waitress put in the order at the same time as the appetizer, and it sat waiting until we finished. She had also assured us the portion was large enough to share, which it wasn’t. This was the second time we were misinformed. We don't mind paying more for a great dining experience.
The waitress didn’t seem knowledgeable overall. For example, when I asked about Prosecco, she told me they didn’t sell it by the glass and instead recommended a Sauvignon Blanc, which is completely different.
The night ended with a mediocre apple torte with ginger ice cream, supposedly made by their “in-house” pastry chef—who must have been on vacation.
MICO at Grand Bohemian Hotel Charlotte已在1天前回覆Selena,
Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced while visiting Mico. Please know this is not the standard we strive to uphold, and we have communicated your concerns to our team to implement the necessary changes.
To elevate your next experience with us and to regain your trust, please reach out directly to our Director of Restaurants & Bars, Christina Norman. 980.999.5591
Best Regards,
Hugh Templeman, General Manager