- 整體 1
- 食物 3
- 服務 1
- 氛圍 1
The experience was bizarre, from having our hand cleanser remain on the table through multiple courses, to having our take-away wrapped in aluminum foil. We had no interaction with the chef; who smiled a lot but did not engage the room at all. Whether it was seeing the pre-made wagyu slices emerge in Saran Wrap, or having almost every course delivered from behind us instead of the counter, we knew that this experience is one we’d really never forget. Was the food nice? Yes. But it was hard to enjoy it when everything else was so unpredictable and uninspiring. #sad.
Migaku's response to my review is a bold-faced lie. Rather than admit their egregious service errors, they pretend that what I wrote didn't happen. So, I will reinforce it. "Hand Sanitizer vs. wet towels vs cleanser" isn't the point. We all agree the point of them is to CLEANSE the hands, and they stayed at our table for ten minutes or more, a point Migaku doesn't refute. Question: have you ever had your 'towel/cleanser' sitting next to you for ten+ minutes? Us neither. Second, they did not admit that they prepared our takeaway wrapped in aluminum foil. Any suggestion by them that they didn't do that is an absolute lie. I posted an actual photo of it, and yet they still denied it. Why not admit the fail? Finally, one sign of a failing restaurant is an unwillingness to be truthful in online responses. For example, Team Migauku - you’ve told us some amazing things about your prep area and kitchen and said that you have posted details online, which is 100% false. So, please feel free to post a picture of your kitchen and prep area to show us how wrong I am. As of today, March 20th, there is no picture of your kitchen or dangerously unsanitary prep area on any website. Please feel free to post a photo of your kitchen and prep area. We'll be here waiting.
Migaku已於2025年3月17日回覆Thank you for visiting our restaurant and sharing your feedback.
We truly appreciate it and strive to provide the best dining experience.
To ensure a comfortable environment, we do not provide hand sanitizers at tables but offer wet towels at each seat.
For takeout, we currently offer To-Go Boxes.
Our wagyu dishes are seared in the kitchen, finished with residual heat, and plated by our owner, Migaku, before being served. At the sushi counter, Migaku serves sushi directly, while other dishes are brought to each seat by our servers.
We also share photos and videos of our food and kitchen on our website and Instagram.
We will continue to refine our service and strive to provide an even better dining experience.
Thank you again for your valuable feedback.
The MIGAKU Team
