- 整體 3
- 食物 4
- 服務 2
- 氛圍 4
OVERALL
Another example of how we've had to settle for mediocre at best. Food - ok. Atmosphere - good. Service - meh
FOOD
The food was mostly good for this restaurant. I ordered the Peppered Beef which was flavourful, but overcooked. My friends ordered chicken and fish, which was nice, but some items smelled awful. The menu was confusing and unnecessarily complex with separating each food group (i.e. rice, sauce, etc) instead of just creating complete meals.
DECOR
The relaxed lounge feel is great for a club. However, this establishment claims to be a restaurant. The low tables in the booths, made it uncomfortable to eat. There were issues with etiquette on cutlery placement. No accessibility.
SERVICE
The servers clearly did not understand restaurant and hospitality etiquette. Most were too busy chatting behind the bar, then understanding hospitality protocol. This restaurant failed the sniff test on decent restaurants by:
> Had to wait 5 minutes for a hostess to acknowledge and seat me when I entered
> Hostess/Server failed to communicate properly at onset like asking "do you have a reservation?", "table for ?"...just basic sentences to acknowledge a human being entering your establishment.
> Once full party arrived, took too long to attend to table, take orders, etc
> 1 hour to receive appetizer :-(
> Too long to take orders (we were seated in front of bar for an hour and had to flag the servers down to notice us)
> Failed to bring food genres together (brought 1 person's entree at a time, with nearly 10 minute gaps between each entree, leaving the other members without food. So the party could not eat together.)
and more.....
I would advise the owner and staff to take a course in hospitality and restaurant management to learn to manage and run a restaurant and provide good customer service. If they just want to cook and sell food, they should transition to take out and/or catering (drop off without service).