- 整體 2
- 食物 5
- 服務 5
- 氛圍 1
We arrived promptly at 6:14 for our 6:15 reservation- while the hostess was trying to sort out where to sit us, the manager interrupted and told her where to take us. We were whisked past numerous empty tables to the farthest corner of the restaurant next to the kitchen door and the perch behind me where everything around bills and issues seems to be discussed, so loudly I could hardly hear my husband.
It was a special night out - our valentine celebration. We drove an hour for dinner and to attend the Colin James concert at the Grand. Which we told the waitress upon arrival. Seemed like an eternity to get our wine, which we ordered as soon as Lisa arrived at our table. Empty wine glasses were initially brought to our table, we ordered quickly. We waited and we waited for wine. It took a 45 mins to get our food. Around 7: 20, we asked for a dessert to share and our bill, reminding her we had to leave by 7:45 to get to our show by 8:00. Needless to say there was no joy over the dessert, it arrived at 7:40. She offered a take out container. Where would we put that at the show? My husband woofed down dessert. We made it to the show as the lights flashed after running several blocks. Needless to say after an evening I was so looking forward to was marred by what I feel was total disrespect. There was a family of 6, with 4 young children and a couple with a baby in our section slammed against the kitchen. My husband and I are in our 60’s - felt like we were seated at the kids table. On a side note, the kids were quieter than the staff talking behind my back at their chat post. We live near Perth, usually go to Ottawa for entertainment. I’m from Kingston and suggested we try - I hadn’t been to the old S&R building since it was renovated, it’s lovely, I’m sure the ambience at a section away from the kitchen would have made our evening more enjoyable. Thank you Lisa for trying but I understand from the conversation behind me, they were trying to get you off for 7:30.