- 整體 1
- 食物 2
- 服務 1
- 氛圍 4
Worth noting this was a Valentines Day visit, reservations were made, and you could see online they were going to be busy. It’s one thing to be understaffed, but that was not the real issue. The management and hostess had no idea how to handle the situation or even address the upset customers. From the time we walked in and sat down to the moment we were plated was 90 minutes. We were seated promptly, however it was 15 minutes before our waitress acknowledged us and took our drinks. Ordered a cocktail, and it was another 15 before it showed up with most of the ice melted in the drink watering it down. It was clearly ready on time, but did not make it to the table. The appetizer (Old Bay Honey Glazed) arrived in a timely manner, and they were delicious! Prior to their arrival, we placed our order for the Shrimp and Grits and the Jambalaya. The tables around us all arrived and had been seated well before us. After an hour, no food, and the surrounding tables had no food either. You could see the frustration at each of the tables, but neither the manager or the hostess did anything to address the situation. They did not bother to explain they were short staffed, or even offer anything to make the situation right. Multiple tables got impatient, cancelled orders and closed the check, expressing their aggravation at having spent the last 60-90minutes waiting to be fed.
Its clear that customer service is something that is being developed, but while the staff was friendly, they were clueless as to how the situation should have been handled. To make matters worse, the jambalaya was not great. The shrimp and grits were fine, but you could tell things were rushed back in the kitchen and the food was the result, with the customer left paying the price (pun intended).
This restaurant has promise, and I had no expectations when I arrived, but sadly I won't be back. I don't have 90-minutes to wait for a meal.
Do better!