- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
Here’s a cleaned-up version of your text:
When I booked this, I was so excited. We arrived 15 minutes early, as instructed, for our 11:00 AM appointment. However, the Waterside doors didn’t open until 11:00, leaving everyone standing outside in the cold. Once inside, the restaurant/bar wasn’t ready, and staff members were still arriving well after 11:00. We were finally let into the building around 10–15 minutes after 11:00.
After being seated, it took another 15 minutes for our waiter to approach us—around 11:30. We placed our orders, but by 11:55, we still hadn’t received a single drink. To make matters worse, there were no non-alcoholic beverages listed on the menu, and I had three teenagers with me. The menu options were also very poor. Seems like all the energy was spent on the decoration as I can say was very nice.
When the food arrived, the meatballs were still semi-frozen, and the sliders were awful—old and poorly made. The only redeeming item was the churros, which were good. We also had to request the items included with our reservation (e.g., the Christmas tree), as the waiter provided no information or assistance.
Overall, the experience was a complete failure. It felt like a poorly executed money grab. Many others in the restaurant were waiting over 50 minutes for drinks or food, sitting in disbelief. I’ve shared this awful experience with family and friends, and they reported similar issues, vowing never to return. Shame on you for organizing something so poorly!
Miracle at Waterside District已於2024年12月23日回覆Hi Amy,
I am truly sorry to hear about your experience and would like to discuss this more. Please reach out to me directly, I will send a private message with my email. Thank you.