- 整體 1
- 食物 3
- 服務 1
- 氛圍 4
I was really looking forward to visiting miracle Toronto. I know that places like this can be a bit of Instagram bait, and was definitely anticipating a bit of kitsch, and a price tag to match. However, when I paid a $22 “deposit” to hold my table, I anticipated in getting that back when my party arrived. In fact, I was charged $22 for a glass of Prosecco, and a light-up hat that I did not have the option of returning. While those details are outlined later on in the OpenTable description, it was not made clear when I booked my table.
We sat on hard folding chairs at a tiny table, and the service – through no fault of the servers themselves, as the place was booked solid – was incredibly slow. It’s fun for one drink and a few cute pictures, but definitely not a return experience for me.
Miracle Toronto已在6天前回覆Hi Cristina!
Thanks so much for your feedback, we value all our customers.
Reservations this year were only booked with the prepaid package that included your door cover, $5/pp, a light-up Miracle beanie, popcorn for the table, and a prosecco toast. This is what the fees were for. We do not take beanies back for return for hygiene purposes.
In the policies section while booking and in our program description this is outlined for all our guests to see.
You are correct; it is a busy place, and our beverages take an average of 5-9 minutes to get to your table.
Please email me in the email in our bio for a refund of your reservation fee, as we were not what you were expecting. I do hope that your review helps others better understand what a bustling, busy and exciting place Miracle is!