C
Cubanprincess
New York City2則評論
- 整體 2
- 食物 2
- 服務 1
- 氛圍 3
I want to start off by saying I love Mojito's. Great food,atmosphere, and overall dining experience. However, my last experience on Valentine's Day, which also happens to also be my birthday, was very disappointing. I understand and expect there to be slower than usual service on Valentine's Day, especially being that it fell on a Saturday, however, this was beyond ridiculous. There was prefixed limited menu for Valentines's Day, which should have helped expedite service, since it limited your options and most of the food was most likely preped and ready to serve within a relatively short amount of time, such as the congri, mash potaoes, etc. However, this was not my experience. It took over 20 minutes for our drink order to be taken, at which time we decided to give the server out entire order. We ordered appetizers. That took 45 minutes to come out and right behind our appetizers, our main dishes were brought out, mind you the tables are small. So while eating our appetizers, are already "barely warm" food got colder. At the end of our meal, my fiancé ordered desert for me for my bday, mind you he had to get up and find the server bc he never came back to our table, but indicated that if it would take too long to bring it out, then to cancel it, bc we had concert tickets and were running out time. He got up three times to check on the desert and also requested the check. It took over 35 minutes for the desert to come out, although I do appreciate that they sang happy birthday to me. Then it took another 10 minutes to get the check, let alone pay it. We finally got up and my fiancé handed the check and cash to the server.
However, I dont fault the servers, they really tried their hardest on a very busy & packed night. The problem was poor planning. It would have been in the best interest of everyone if management would have had more than 3 servers working that evening. With the amount of people in the restaurant that evening, the servers were set up to fail.