- 整體 1
- 食物 1
- 服務 3
- 氛圍 4
Firstly, when I booked the table, was advertised ‘live music. When we got to the restaurant, we were taken upstairs, where a ‘youtube playlist’ was on. In an Indian restaurant, on a valentine’s dinner, I was listening to Justin Bieber, etc. To add on it, the volume was extremely high, and we could barely listen to each other when talking.
Then the food was not the best. All dishes very basic flavoured, and the quantity (?), £15 a dish where 4 pieces of lamb and 4 prawns did come in the middle of a ‘swimming pool’ of sauce. Luckily we did order naan bread, otherwise, we would have to go to the next doors kebab shop.
The service was poor and on a quick pace, with no one engaging with customers or asking about how the food was.
Definitely not going again.
Moksha已於2025年2月23日回覆Dear Kryslane,
Thank you for your feedback. We’re sorry your experience didn’t meet expectations. Our live entertainment was downstairs, and we regret that this wasn’t communicated when you were seated upstairs.
Additionally, we faced an unexpected gas outage that evening, and our team worked tirelessly to continue serving guests on a very busy night. We apologise if this affected the quality of your meal. Had we known at the time, we would have gladly replaced your dish.
We’d love the chance to make it up to you with a voucher for your next visit—please contact us directly.
Best regards,
Moksha Restaurant & Bar