- 整體 3
- 食物 3
- 服務 3
- 氛圍 3
We wanted to be able to say that we thoroughly enjoyed our Thanksgiving dinner at the Monterey Plaza Hotel but too many things affected our overall dining experience. The setting was a lower level conferencing / ballroom with no windows. A two person ensemble played music, which would have been lovely, had the acoustics in the space allowed you to enjoy it AND have a conversation with your table. We traveled a distance and had our reservation for quite some time in advance, but when we were seated, we were given a small table at the edge of the room within 2 feet of the bussing station. Not only was it visually unsightly, but as used plates, glassware and utensils started to collect, so did the combination of left-over food smells. The meal itself was a buffet - an expectation for a holiday meal at a public venue. The price was advertised as $135 per person as if it were a prix fixe price, when in reality, that did not include a 20% included gratuity and taxes, for a total of $117 extra. The gratuity covered one waiter pouring water and bussing dishes, not actually table service. While the options on the buffet were extensive and took into account various dietary preferences which was a positive, the quality of the food was average. Our table sampled every item available - from the appetizers, salads, main course options to desserts - and commented on the flavor, freshness, and variety. The seafood [shrimp cocktail, oysters on the half shell, and crab claws] tasted strange, so we decided not to finish as our stomachs were upset after the initial tasting. All in all, had the meal been in a more pleasant venue, at the price advertised, then it would have been closer to meeting our expectations for a holiday meal in a hotel. But given the fact that the bill came to over $400 for 2 persons, not only seems outrageous, but unacceptable. We spend many holidays on the road so it's safe to say, dining again at the Monterey Plaza Hotel is in our rear view mirror.