Ms Ava

Ms Ava 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Mary

   墨尔本3則評論

   5.0

   在2025年4月11日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It’s a very cute and cozy cocktail bar.They serve food too.
   

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2. S

   Shirley

   墨尔本1則評論

   5.0

   在2025年4月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The food and service were very good. My family and I really enjoyed the meal and the lovely setting.
   

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3. E

   Ethan

   新加坡3則評論

   3.0

   在2025年3月28日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   It's a lounge area not suitable for two person having lunch. Like the cool jazzy oldies vibe though but again not appropriate for lunch but for drinking and relaxing area.
   

   Ms Ava已於2025年4月3日​回覆

   Hi Ethan, Thank you for your feedback and we are trying to make the bar area more suitable for the lunch lounge not only for drinking. Hope to see you again! Sincerely Danny Wu Restaurant and Bar Manager
   

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4. R

   Renate

   墨尔本1則評論

   2.0

   在2025年2月28日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   Very dissapointed in our visit. I had read a few negative reviews and some positive. I wanted to go because of the hotel decor and history. Poor Betty was run off her feet due to staff shortage and was out of her depth. 30min seated l had to ask to be served, food came before our drinks because she was swamped at the bar. One of our party ate the burger and was ill later that evening. I wouldn't recommend as a choice on a visit to Melbourne.
   

   Ms Ava已於2025年4月14日​回覆

   Hi Renate, Thank you for taking the time to share your feedback. We’re very sorry to hear that your visit didn’t meet expectations. We sincerely apologize for the delays in service and that your dining experience fell short. It’s always our aim to provide a welcoming and enjoyable atmosphere for our guests, and we’re disappointed we missed the mark on this occasion. We’ve shared your comments with our team to help us improve. We truly value your feedback and hope you might give us the opportunity to provide a better experience in the future. Warm regards, Samuel Wood Food & Beverage Supervisor
   

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5. M

   Michael

   墨尔本1則評論

   5.0

   在2025年2月2日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent venue, great food and attentive service.
   

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6. M

   Martha

   墨尔本1則評論

   3.0

   在2024年12月25日用過餐

   1. 整體 3
   2. 食物 1
   3. 服務 4
   4. 氛圍 5

   The food was not really nice especially the salads they were no appetising and they looked dry:)
   

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7. K

   Kim

   墨尔本1則評論

   1.0

   在2024年12月25日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 5

   This was possibly the worst burger I have ever eaten. Even worse, was that 4 bar staff didn’t once ask how our food was. Prior to paying, I explained why the meal was so terrible to the bar staff taking the payment. She didn’t understand what “gristle” meant, and I had to explain it. All she said before she took full payment was “oh. Sorry” with a confused look. The service and food was absolutely terrible. This was a shame as it’s a lovely venue.
   

   Ms Ava已於2024年12月26日​回覆

   Dear Kim, I am sad to see that your experience last night was not great at all. We have already spoken to the kitchen team regarding to the burger issue, and we will make sure this will not happen again. Please accept my deep apology and if you come back next time, we will deliver the best service and the food quality to you and your guests. Sincerely, Danny Wu Restaurant and Bar Manager
   

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8. L

   Lileen

   墨尔本1則評論

   5.0

   在2024年12月23日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Very good experience.Good service.I will come back again.
   

   Ms Ava已於2024年12月26日​回覆

   Dear Lileen, Thank you for your kind review and we will continue our best to deliver the good service to every guests. We are looking forward to seeing you again! Sincerely Danny Wu Restaurant and Bar Manager
   

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9. c

   christian VIP

   墨尔本63則評論

   5.0

   在2024年11月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Delicious cocktails and great service , what more Paul’s u want
   

   • 

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10. m

    matt

    墨尔本1則評論

    3.0

    在2024年10月19日用過餐

    1. 整體 3
    2. 食物 2
    3. 服務 4
    4. 氛圍 4

    Great atmosphere and staff but the food was ordinary
    

    Ms Ava已於2024年10月23日​回覆

    Dear Matt, That you for your review. I am pleased to read that you found the service prompt and that you enjoyed the atmosphere in our beautiful Bar. However, it is truly disappointing that you didn't enjoy your experience with the food. Your feedback is truly invaluable and has been shared with our team so that improvements can be made, as this is not indicative of our usual high standard of service. We would truly appreciate the opportunity to welcome you back so that you can experience the changes made to our services. Kind regards, Denis Basset Food and Beverage Manager
    

    請問這對你有幫助嗎？