- 整體 1
- 食物 3
- 服務 2
- 氛圍 4
First time and last time I’m going here. Had the worst experience on my birthday! First mistake was that one of my friends wasn’t allowed to bring their kids inside, I had to deal with the manager to get an approval so my friends couldn’t go back home full of disappointment. The manager allowed it at the end but kids couldn’t play bowling, just eat which was even worst feeling for me as a host. On the website, not even on Open Table mentions anything about children not being allowed or saying that only people 19+ can have access. No one even told me about it when the reservation got confirmed. Why there’s no communication about this anywhere? This is so embarrassing!
Second mistake was that my reservation was booked for two hours and was told that the price I paid for two lanes covered those hours. Then suddenly whoever was in charge decided out of the blue to decreased it to one hour without me being notified at all and said that I wasn’t allowed to extend it since there was other people coming after me… technically my reservation of two hours wasn’t honoured and the price wasn’t reduce accordingly, making it the most expensive experience ever!!!
Third mistake was that after each of us paid our drinks and food, the 20% gratuities were added on each bill automatically and without the option to either reduce it or skip it! And again, no one ever told me about this during reservations, either the website or Open Table says about gratuities being included automatically…
Other restaurants says it beforehand if the party is over 6 persons, but The National never said that anywhere, not even being communicated in person at all… I will not recommend this place to anyone at all! This place is very disorganized, they don’t have a phone to answer calls like any other place. You only can communicate via text or email which is very unprofessional! If is because their employees are lazy to answer phone calls, then this place needs to reconsider customer service…