- 整體 2
- 食物 3
- 服務 2
- 氛圍 2
I hope this email finds you well. I am writing to bring to your attention some concerns that have been observed during recent visits to your establishment.
It has been noted that there is a need for improvement and attention to detail among the staff members. Several tables have experienced prolonged waiting times, ranging between 30-40 minutes, just to receive their drinks. Furthermore, there appears to be a lack of consistency in conducting allergy checks at the tables, putting customers at potential risk.
Additionally, there have been instances where explanations of the daily specials had to be repeated two or three times to certain tables due to miscommunication among the staff. It is evident that there may be a gap in staff training, as not all members are proficient in explaining dishes to patrons. I must commend one particular staff member, a lady who efficiently conveyed information about the menu items while serving food at the tables.
Moreover, during these visits, it was disappointing to note that there was limited engagement from the owner of the establishment regarding guest feedback. It was communicated that the owner was too busy to address customer concerns due to the increased business demands. It is essential for the management to prioritize guest feedback and ensure that customers feel valued and heard.
I believe that addressing these concerns promptly and implementing appropriate training and communication strategies for the staff will significantly enhance the overall dining experience at your restaurant. Customers' satisfaction and loyalty are vital for the success of any business, and I trust that these matters will be taken seriously and rectified accordingly.
Thank you for your attention to this matter. I look forward to seeing positive changes and improvements in the service quality.
No.15 Restaurant & Bar已於2025年2月8日回覆Thank you Miki for your detailed feedback, we do appreciate this and for the time and attention you have taken to complete this review. We will certainly take on board all of this for the future as we welcome all guest feedback so we can positively develop for the future. As I am sure you have seen, we have many very positive reviews and recommendations from our guests so we are sorry that we did not fully meet these expectations for your visit.