- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
My partner and I went to Norma's on Valentine's Day for the set menu dining experience. Prior to attending we contacted the restaurant more than a week in advance asking if we could either get a substitute to bread or a different appetiser for the 'focaccia and tapenade' appetiser on the set menu due to allergies. Norma replied saying this would be no issue, however, upon arrival to the restaurant we were told they ‘looked into it' and supposedly there was no alternate option. This was extremely disappointing, firstly because they could have just given us a different appetiser, and there are so many substitutes – crackers, vegetable slices, cheese etc., and secondly because we contacted them in advance and they confirmed they would cater to our needs.
Our night was planned around attending Norma as we were told our needs were going to be catered to. If we had known our needs would not have been met, we would have gone elsewhere.
Later that the night, we both had upset stomachs from the food, and were feeling extremely dissatisfied and frustrated. As a result, we reached out to Norma to voice our disappointment hoping for some form of compensation, as the set menu was not cheap and they had told us they would cater to our dietary needs. In response, we received an AI generated email as the first line in their reply was ‘Certainly! Here is a suggested response:’ – clearly there was a lack of care towards our disappointment.
Overall, we would not recommend Norma, as their lack of good customer service and respect for their customers has left us with a sour taste on the night. I’ve never left a bad review before, but the way we were treated felt extremely rude and disrespectful – you expect to be treated better as a paying customer.