- 整體 1
- 食物 1
- 服務 1
- 氛圍 4
The host greeted us with an appalling coldness. We arrived at our reservation, full of excitement, at 4 pm when the place was still practically empty, with tables everywhere. I politely asked the host if she could seat us at a good table, and she responded in the most rude and dismissive way possible, saying, “Every table is good here.” It was incredibly disrespectful and unprofessional.
We were seated next to the window, but not actually by it, because there were still people finishing their meals. As we sat down and started looking at the menu, the couple sitting by the window got up, and the man paying his bill. I then asked the waiter if we could take that table, and he replied, once again, in the most condescending and irritated way, as if I was bothering him, "Ask the host." Honestly, he should’ve taken the initiative to ask her, but whatever, I got up to ask her directly. Her response? A nasty tone, saying that there were “window requests.” She acted like I was asking for something outrageous. I was never told about this policy when making the reservation, so I was livid.
We stayed until around 7 pm and sure enough, another couple came in, saw the spot by the window had just opened up, and asked to be seated there. The host immediately moved them, no hesitation. And this was during peak hours, with the bar full! How is it that at 4 p.m., there are all these "window requests," but at 7 p.m., it's suddenly acceptable to make an exception for some people? This place has no consistency, no respect for its customers, and I’m never coming back.