- 整體 2
- 食物 3
- 服務 1
- 氛圍 1
This was our first experience with the Ocean House Tree Lighting and Santa Dinner. Upon arrival to the O House we felt very unwelcome by the ropes not allowing guests to enter the building before the outdoor reception. It was very cold and the 6 outdoor heaters were loaded with people and unavailable.
The Carolers were lovely and a nice touch.
Following the lighting the hotel lobby was complete chaos in the “waiting area” while we awaited the entry to the event. Once the ballroom doors opened we finally made it downstairs to a fine buffet, and a ballroom with sporadic music (kept cutting in
And out and most of the night was non existent) and terrible service.
Our waitress approached our table (as we were one of the first people seated and only a party of three) and took our drink order. We ordered a soft drink, glass of wine, and one cocktail and waited about 30min to actually get the three drinks. Our waitress never checked in on us again.
Once Santa entered the room he visited a few tables and then went to the photo area for pictures where a massive line formed without anyone directing anything.
We have stayed at Ocean House and their sister properties many times and taken part in other events. This by far felt like robbery for the price and subpar experience. The event felt oversold and very underwhelming and mismanaged.
This will be our last Christmas dining experience and I would hesitate doing another O House event for fear of a similar experience.