- 整體 3
- 食物 4
- 服務 2
- 氛圍 3
Went in for a birthday lunch with my dad and doggy. I appreciate the front area is doggy friendly whereas the restaurant is more unique and non dog friendly so could have gone there for a better service but every time we go to the cafe part it's a nightmare for service that I don't know why we go back.
I understand it's more a drop in area but then don't offer restaurant food. I dropped my dad at the door whilst I went to park. He stood at the bar waiting to be seen whilst your staff acknowledged him, they just carried on doing their tidying before finding out what he wanted, a good 5 minutes after he arrived. This happens every time. He has a bad back so could really have done with being seen and taken or shown to our reserved table. It wouldn't have taken long
I went to the bar to find out the fish of the day. The staff saw me stood there but again carried on for ages before asking what I needed. Bearing in mind there was no one else stood waiting at the bar. It was just me.
When we decided on what to eat, I went to the bar to order. Another couple next to me were being served and then the waitress went to find out something from the kitchen. Another waiter came out to serve the couple again, when they said they were already being served the waiter walked away. I had to follow him to ask him if he would serve me whilst they waited for the other waitress. He didn't acknowledge me until I asked to be served and then questioned why I wasn't with the other couple....seemed very odd!
Food arrived very quickly. It was lovely and very enjoyable. We digested our food for a good while before deciding on dessert but although the waiting staff were clearing other tables they didn't clear ours and I heard another couple ask for theirs to be cleared but it seemed a bit of a hassle. When desserts arrived the waiter struggled to put the desserts on the table due to our main plates still there. I ended up apologising for this! It just feels so unorganised and uncomfortable