- 整體 2
- 食物 1
- 服務 4
- 氛圍 5
My recent New Year’s Eve dining experience at Paparazzi Chophouse was, unfortunately, underwhelming, despite some commendable efforts by the staff.
Valet Service: Upon arriving, the valet staff seemed unprepared and unresponsive, setting a less-than-ideal tone for the evening. After waiting without acknowledgment, we inquired about their availability, only to be met with a dismissive attitude.
Initial Impression: Upon entering, the venue was still being prepared for the evening, which was understandable. We were courteously offered water and seated at the bar, where we enjoyed the ambiance and music. The staff checked on us frequently during this time, which was appreciated.
Menu Clarity and Accommodations: The reservation process did not make it clear that the evening featured a preset menu. As a vegetarian, I was disappointed to find no vegetarian options available. However, the general manager went above and beyond, having the chef prepare a custom mushroom risotto, which was excellent and greatly appreciated.
Service and Execution: Despite the staff’s courteous demeanor, the kitchen appeared disorganized. Several tables, including ours, experienced delays, and some dishes, such as the lamb chops, were improperly prepared. It was evident that many patrons were returning dishes for various reasons. The social manager and waitress were apologetic, emphasizing that this was not reflective of their typical standards.
Conclusion: While I appreciated the attentiveness and efforts to accommodate my dietary needs, the overall experience was marred by inefficiencies and a lack of organization. I’m uncertain whether I would return, as the evening did not align with the high standards I expect from an establishment of this caliber.