- 整體 1
- 食物 2
- 服務 1
- 氛圍 4
We gave it a shot despite terrible reviews regarding service. We shouldn't have. We are not the type of people to complain- as we've both been in the service industry before and completely understand how crazy things can get sometimes- but this was ridiculous. We arrived to a hostess non-eager to seat several couples who were standing in line (all who had reservations)...so we sat at the bar, ordered a drink and told the bartender about our reservation. Enough time passed for us to order an appetizer and have it delivered before we finally asked the manager for an update on our table. He admitted that he'd "completely forgotten about us", and then sat us (45 minutes after our reservation time). Still, we were happy to finally be at a table, and were ready to order, but were unable to do so because the manager apparently neglected to assign any of his (limited) wait staff to our table. We asked a server in passing if we could give her our order, but she simply said, "Ummmm who's your server?" and basically told us no. The bartender then had to leave the bar to come take our drink order, and the manager ended up taking our food order, but by that time, we'd felt completely neglected and ignored. Even with all of this, we remained polite and understanding...until our food came out a half hour later...and it was cold. We hated to have to report yet another mess-up on their end, but it clearly didn't phase them, because the server we told (in passing again) didn't offer to do anything about it. She didn't even offer to warm it up. I don't know if this was a result of poor training, being under-staffed, or just a plain lack of consideration for their guests...but this was an awful experience, and we will not be back.