- 整體 1
- 食物 5
- 服務 1
- 氛圍 5
Not our night at Passionné….
My experience was very disappointing; I found this place through OT and they had some good reviews so I thought it would be nice to try it.
We book at 9pm and the time we arrived they had no clue of our reservation and simply told us they did not have tables available, I showed my confirmation and they insisted our reservation was not in our system, until they realized it was done through OT. After some time dealing with the availability we got one table, the corner table. When we seated, they gave us to menus and after a couple minutes we got the amuse bouche served without having any water poured or any wine offered, they literally placed the plates on the table and run back.
I asked someone else to please wait until we get some water or wine at least (when you are spending 140e per person and order a 200e bottle of wine i believe you want to enjoy not to be rushed)
We never received any introduction of the menu, nor an explanation of the concept or the style of the cuisine. Unfortunately you see the staff overwhelmed by the operation, and everyone running from one place to another but I believe is not an excuse to receive a very poor service rushing you on every course and not taking care of the details.
I know they get so much people that maybe they don’t care but on our side we were celebrating our engagement in Paris and that specific night was very special for us.
It is fair to mention that food was unbelievably good, flavors and textures were extremely satisfying. Presentation of the food was very appealing and we really enjoyed the taste of every single dish.
Overall, a very disappointing experience, and it kind of gives me an idea of why this stereotype about service in Paris. (Even though I don’t agree with it)
Finally we tipped the staff with the 15% from the bill and when you leave not a single farewell was given…