Penthouse on Park

Penthouse on Park 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Andy VIP

   New York City54則評論

   1.0

   在2025年2月5日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   The worst most uninterested waitress in NYC. We literally left. Someone needs to remind the staff that they signed up to make a living in the SERVICE industry. NYC has plenty of charming spaces. Skip this one!
   

   Penthouse on Park已於2025年2月10日​回覆

   I’m truly sorry to hear about your experience. It's disappointing to learn that the service was not up to standard, and we understand how frustrating that can be. We take your feedback seriously and will address this with our team to ensure we provide the best possible experience in the future. We appreciate you sharing your thoughts and hope you'll give us another chance. Sincerely, Stephen
   

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2. B

   Bernard

   New York City64則評論

   5.0

   在2025年1月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great rooftop with a nice view, solid menu and super service.
   

   Penthouse on Park已於2025年1月27日​回覆

   Thank you for the 5-star rating!
   

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3. S

   Simone

   Omaha5則評論

   5.0

   在2024年12月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We were here with our adult children on the last day of our New York vacation. What a spectacular ending! Beautiful views, spectacular, cocktails, and amazing staff. Some of the best pictures of the trip. Love Love Love 
   

   Penthouse on Park已於2025年1月3日​回覆

   Thank you for the wonderful review! We're thrilled to hear that your visit was the perfect way to end your New York vacation. It’s great to know you enjoyed the views, cocktails, and the service. We look forward to welcoming you back for more memorable moments in the future! Cheers, Stephen
   

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4. B

   Britt

   Washington DC25則評論

   2.0

   在2024年12月27日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   The event was marketed as a Grey Goose holiday pop up. Other than some Christmas decorations, there was no special menu or anything to distinguish the event from just a quiet hotel lounge. The hummus appetizer we got had all hummus and very little to dip in it, and the drinks were just okay.
   

   Penthouse on Park已於2024年12月30日​回覆

   Thank you for sharing your feedback. We’re sorry to hear that the event didn’t meet your expectations, especially with regard to the lack of a special menu and the quality of the hummus appetizer. We value your comments and will review how we can improve future events to better align with our guests’ expectations. We appreciate you taking the time to provide us with your thoughts. Sincerely, Stephen
   

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5. D

   Diane VIP

   New York City6則評論

   1.0

   在2024年12月25日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We had to leave. We had an 11 o’clock reservation. There was no one there. We had to we walk over to the restaurant next-door at the IV and they said they would find someone. Eventually, a bartender came and started setting up the bar and completely ignoring us. We sat there till about 11:30 and got up and left.
   

   Penthouse on Park已於2024年12月30日​回覆

   I’m truly sorry to hear about your experience. It’s unacceptable that you had to wait with no service, especially after having a reservation. We take your feedback seriously and will address this with our team to ensure it doesn’t happen again. Please reach out to us directly if you'd like to discuss this further. Sincerely, Stephen
   

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6. J

   Jordana

   大波士顿3則評論

   3.0

   在2024年12月15日用過餐

   1. 整體 3
   2. 食物 1
   3. 服務 5
   4. 氛圍 4

   Staff was great! Both bartenders/ servers working were so kind and welcoming. Food was a joke
   

   Penthouse on Park已於2024年12月17日​回覆

   Thank you for your feedback. We're glad to hear that our staff made you feel welcome with their kindness and service. However, we're sorry to hear that the food didn't meet your expectations. Your comments will help us improve, and we hope you'll consider giving us another chance in the future. Sincerely, Stephen
   

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7. R

   Rebeca VIP

   New York City6則評論

   2.0

   在2024年8月25日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   It took 10 minutes to figure there was no hostess as there was no one at the entrance. Once seated service took very long and dishes came out incorrectly. Even check was incorrect and needed to be corrected when I went to pay.
   

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8. A

   Akua VIP

   New York City2則評論

   1.0

   在2024年7月24日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   This place was such a disappointment!! I think they bank on the name drawing people in. We waited for about 15-20mins and was then told...no server, have to order at the bar! We left after one drink!
   

   Penthouse on Park已於2024年12月6日​回覆

   I’m truly sorry to hear about your disappointing experience. It's concerning that you had to wait so long and didn’t receive the service you expected. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Sincerely, Stephen
   

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9. OT

   OpenTable食客 VIP

   Tampa6則評論

   1.0

   在2024年6月22日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Had a reservation for 2:30PM, walked in and there was no seating and no person to greet us and take us to a table. Ended up sitting at the one dirty table we could find and cleaned it ourselves. Doors were open to the pool so it was very humid and people were fanning themselves. No one spoke to us, we ended up leaving. Not the vibe.
   

   Penthouse on Park已於2024年6月28日​回覆

   Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced during your recent visit. This is not the standard of service we aim to provide, and I understand how frustrating it must have been. We value your feedback and will address the issues you mentioned. We will ensure our team is more attentive to reservations and customer arrivals, and we'll work on maintaining a comfortable environment for all our guests. If you would like to discuss your experience further please reach out to us directly a 332.345.9232. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Penthouse on Park Team
   

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10. TK

    TK719

    New York City778則評論

    5.0

    在2024年5月27日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    I had been curious to try Penthouse on Park for some time, and am glad that I finally did. The space is beautiful and has the loveliest views. I sat in the lounge area - it was nice and comfortable. The guacamole tostada and hummus were both delicious. The mini lobster rolls were amazing. And the chocolate chip cookie sandwich was fantastic. My sever Kevin was terrific and the prices were very reasonable. I would definitely recommend.
    

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    Penthouse on Park已於2024年5月30日​回覆

    Thank you for sharing your experience at Penthouse on Park! We're delighted that you enjoyed the beautiful space, delicious food, and lovely views. It's fantastic to know that Kevin provided terrific service throughout your visit. We appreciate your recommendation and look forward to welcoming you back soon. Cheers, Stephen
    

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