- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
My spouse and I visited PESCA Waikīkī Beach on the last night of our honeymoon in Hawaii, excited to enjoy their seafood menu while taking in the breathtaking view from the 30th floor overlooking Waikiki. Unfortunately, our experience was deeply disappointing, leaving a sour note on what should have been a memorable evening.
The issues began with an unusually long wait of 30 minutes just to have our order taken. While we understood that our 3-pound lobster might require extra preparation time, the delays became excessive, over an hour passed without receiving our food. During this time, our server did not check on us or provide any updates, which added to our frustration.
When we finally got up to request assistance from the manager, it took several minutes for him to arrive. Once he did, there was no acknowledgment of the shortcomings in service or any attempt to rectify the situation. Instead, our server stated that he was “fighting for our food” and that other patrons were also experiencing delays. This response lacked empathy and conveyed no effort to make us feel valued as guests. We ultimately decided to leave without eating, as the experience had left us with no appetite.
This was the first time in my life I’ve walked out of a restaurant, and it was incredibly disappointing, especially considering we were prepared to spend a few hundred dollars on our meal. For a fine dining establishment, I would have expected a much higher standard of service, professionalism, and care.
I hope PESCA Waikīkī Beach takes this feedback seriously to improve their service operations and ensure future diners receive the experience they deserve. A great view and a promising menu are not enough if the service fails to match expectations.