- 整體 3
- 食物 5
- 服務 2
- 氛圍 3
Dear PF Chang’s Management Team,
I have been a loyal customer of PF Chang’s for many years, dining at locations across the country, including Las Vegas, Richmond, and Nashville. Unfortunately, my recent experience at your Nashville location left me deeply disappointed and concerned about the state of service and management at this establishment.
Our server, whose name we were not informed of, appeared to be completely unprepared for the responsibilities of her role. She lacked knowledge about the menu, including beer and alcohol options, and it seemed that neither the bartenders nor the managers on duty were equipped to support her adequately. It was clear she had not received proper training, and I genuinely felt bad for her being put in such a challenging position without the necessary preparation.
While I do not fault the server herself—she was clearly trying her best—the lack of training and support falls squarely on management. The post-COVID era has undeniably posed challenges for the service industry, but strong and professional leadership is more critical now than ever. Unfortunately, what I witnessed at your Nashville location was a glaring lack of experience, professionalism, and a commitment to excellence in management.
This approach may yield short-term gains, but in the long run, it damages the reputation and customer trust that PF Chang’s has built over the years. I hope this feedback serves as a wake-up call to reassess your hiring, training, and managerial processes. Your staff deserve the tools and support to succeed, and your customers deserve the quality of service synonymous with the PF Chang’s brand.
I sincerely hope to see improvements at this location and would appreciate any updates on steps you are taking to address these issues.
Thank you for your attention to this matter.
A fellow industry member.