- 整體 3
- 食物 3
- 服務 3
- 氛圍 1
My husband and I had a reservation for Valentine’s Day. The restaurant did not seem prepared for the influx of patrons for the holiday.
Our booth was next to the entrance for take out, unbeknownst to us. We quickly realized that our table would be overwhelmed with DoorDash, Ubereats, and other food delivery/takeout folks who were stacked up against our table. One man sat his bag of takeout in our booth to check it for accuracy. Another man pressed his backside against my husbands shoulder as he leaned upon our booth to wait. It was horrible.
These issues were compounded by the kitchen being backed up. The deliver and takeout orders were backed up and those folks were very vocally upset. The restaurant staff were calling out orders to try and get the food into the right hands but this was all occurring loudly right next to us. Horrible ambiance as a result.
We were seated quickly, just a few minutes past our reservation time but it took 20 minutes for anyone to approach our table for a drink order.
When our kind waiter came to our table, we order everything immediately: Drinks, apps, and dinner.
The appetizer was tasty, shrimp roll.
Then the wait for our dinner began. It was 75 minutes for our food. Our waiter apologized and asked if we needed drinks, twice during that time. Otherwise, we were left to bat the delivery/takeout people off our booth and listen to them yell and complain about theirs long wait.
The manager was dealing with that fiasco several times but never asked them to line up in an orderly fashion (away from our booth) or ask us how we were.
When dinner arrived it was hot. My entree, teriyaki chicken was missing the vegetables that were supposed to be in the dish. It was just chicken, some onion and a few pieces of pineapple. Very disappointing but since our waiter didn’t return until my husband was done eating, it wasn’t worth trying to get it remedied.
I suspect they ran out of vegetables.
Not good.