- 整體 2
- 食物 5
- 服務 1
- 氛圍 3
Service was incredibly slow. Waited for over an hour for our main - in the end, we had to ask a waiter where our food was. Was told “it’s on its way,” only to end up waiting another twenty minutes. In the meanwhile, other customers had arrived after us, been served a starter and a main, had been apologised to about the lateness of THEIR food (we received no such apology) and left BEFORE we got ours. Sadly, we weren’t the only customers abandoned. Another group near us had to wait nearly twenty minutes after being seated to even be asked if they wanted a drink.
During our wait, we observed that customers being served promptly were being served by female waitresses who were clearly working very hard. It was also these waitresses who ended up resolving our problems and organised our bill for us. They also resolved issues for the other customers left waiting, even though they had not attended to them originally. We felt quite sorry for them as they were clearly not the source of the issue but were being left to deal with the problem.
We have never refused to tip or pay a service charge before but today we felt that the service was so poor and having received no apology that we could not offer extra money on top of our bill.
Overall, a very disappointing and frustrating experience.