Z
Zuzana
Buckinghamshire1則評論
- 整體 4
- 食物 5
- 服務 2
- 氛圍 4
We visited the restaurant on a Friday, 1.3. and, while the food was delicious, the service left much to be desired. There were four of us dining, and when ordering, we specifically requested that one starter be served together with the other three main meals. Unfortunately, the starter arrived far too early, causing my daughter to eat about 20 minutes before the rest of us.
We also ordered dishes that were supposed to be spicy, but out of the three, two arrived mild. When we raised the issue, the staff admitted the mistake and suggested using the chillies available in jars on the table. I had to specifically request fresh chillies to add to my meal. Unfortunately, even with the added chillies, the dish didn’t taste the way it was supposed to.
Additionally, my 13-year-old son wanted to order a virgin mojito. I double-checked with the staff when ordering and was reassured it was fine. However, when the drinks arrived, a different staff member noticed my son's age and said he couldn’t have the drink. We ended up having to order another one. The disappointment grew when the bill arrived—we were charged for all the drinks, with no apology or discount for the mix-up with our orders.
Moreover, when making the reservation, I noted that it was for my husband’s birthday. It was quite disappointing that there was no acknowledgement of this at all. It made me wonder why there is an option to leave notes if they are not considered.
When we asked for the bill, the staff member asked if we wanted to add a tip. Given our disappointment, we chose not to do so. The staff member did not acknowledge the mistakes or offer any apology, which added to our overall dissatisfaction.
Overall, we are disappointed with this experience as we were really looking forward to celebrating together.